OUR SERVICES
We develop fully customized services, tailoring every strategy—from concept and menu development to operations, staffing, and profitability planning—to meet the unique goals, challenges, and vision of each individual business.
our core focus
New Concept Development
Excelsior Hospitality Group’s New Concept Build services offer a seamless journey from idea to fruition. In addition to real estate and lease negotiation, we collaborate intricately with architects, city officials, and branding experts. We assist with the customization of your space, including tailored designs for the kitchen, bar, and comprehensive lists of all equipment, smallwares, and items required to open successfully.
Elevate your team through our comprehensive staffing education programs and training materials. Seamlessly manage roles such as General Manager and Culinary Leader with our expertise in development, accountability, hiring, and training. Navigate financial complexities with precision through projections, budgeting, and tailored models. Additionally, explore event package development and receive holistic assistance in sourcing for social media, PR, SEO, accounting, and tech buildout – a complete solution for your business’s success.
our core focus
Turn-Key Management & Oversight Operations
At Excelsior Hospitality Group, we redefine hospitality in casual and fine dining management. Services include leadership and team management, human resources, brand oversight, and leadership development. From culinary and beverage menu creation to financial analysis and cost control, we handle it all.
We assist with partnerships in social media, public relations, SEO development, accounting, HR, and event coordination. With specialized services in facilities management, tech buildouts (POS, scheduling, reservations, HR/payroll), and overseeing special programming, Excelsior delivers a holistic solution for your business success.
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Culinary Development and Management
Selective Services
Culinary Program Development
Excelsior Hospitality Group tailors diverse and enticing menus to match your concept. Our culinary experts develop recipes and plate builds for precise pricing, costing, and efficient sourcing. We extend our commitment by providing comprehensive training for your culinary leaders, ensuring a smooth transition to the new menu.
Our approach encompasses the development of training materials for the entire team and the establishment of valuable vendor partnerships. Take advantage of exclusive deals facilitated by Excelsior, connect with representatives, and streamline your operations through a carefully crafted order guide.
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Oversight of Culinary Operations
Excelsior Hospitality Group carefully assembles your Chef Team by selecting skilled individuals for leadership roles and providing ongoing coaching and development. Our emphasis on accountability and leadership cultivates a vibrant hospitality environment.
We handle the creation of your menu, including tasks such as developing recipes, analyzing costs, preparing order guides, and sourcing necessary ingredients and equipment. With a strong emphasis on back-of-house (BOH) financial management, we implement efficient labor models and establish vendor partnerships to enhance your culinary operations.
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Beverage Development and Service Management
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Beverage Program Development
Elevate your concept’s beverage program with our expertise in crafting full drink menus tailored to your vision. Our services include the creation of wine lists, cocktail programs, beer selections, and non-alcoholic beverages. We meticulously develop recipes, pricing strategies, and sourcing solutions to ensure your offerings align with your brand’s unique identity.
Through our vendor partnerships and sourcing capabilities, we secure the best deals and connect you with reputable suppliers. Moreover, we provide extensive training for your leadership team, equipping them with the knowledge and skills to manage your beverage program effectively.
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Oversight of Service Operations
At Excelsior Hospitality Group, efficiency and excellence define our approach to managing front-of-house (FOH) operations. We take charge of the day-to-day management, overseeing and upholding impeccable service standards. Our recruitment process focuses on identifying and nurturing talented individuals for leadership roles within your team. Continuous coaching and development ensure that your leaders excel in their responsibilities.
With a keen eye on financials, we implement labor models and vendor partnerships to optimize cost control. From crafting beverage menus to providing hospitality training, we ensure that your FOH operations are seamless, delivering exceptional guest experiences.
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Additional Management and Oversight
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Event Coordination Services
Excelsior Hospitality’s Director of Private Events and Catering helps to transform a restaurant’s events into unforgettable experiences with our comprehensive coordination services. We design customized event packages and menus, facilitating the planning and execution of events from start to finish.
Our event management standard operating procedures (SOPs) streamline the process from booking platform setup to guest service management. Whether it’s handling event requests, managing payments, or marketing your services, we’ve got you covered. With our financial tracking capabilities, we provide valuable insights into conversion rates and sales performance, ensuring the success of your events.
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Administrative and Policy Support
Strengthen your workplace with tailored solutions designed to support team management and operational compliance. We specialize in developing clear standard operating procedures, employee handbooks, and workplace policies that promote a positive and professional culture.
From onboarding workflows to payroll coordination, we assist with essential administrative processes so you can stay focused on your core business. Our team also helps implement scalable HR platforms and digital file management systems to streamline operations across your organization.
Questions
Find answers to common questions about working with Excelsior.
How can Excelsior Hospitality help my business?
We work with restaurant owners and operators at every level, from quick service to fine dining. Whether you’re launching a new concept or improving an existing operation, we provide hands-on support across concept development, culinary and beverage strategy, and day-to-day systems. Our approach focuses on building strong teams, clear processes, and sustainable performance so your business can operate confidently and grow with intention.
What are your fees and pricing structure?
Our pricing is tailored to your goals and the level of support you’re looking for. Each partnership is assessed individually, and you only commit to the support you want – whether that’s culinary development, beverage strategy, or full operational oversight. You’re never locked into more than what makes sense for your business, and we keep things flexible as your needs evolve.
Can we partner with your team for ongoing consulting support?
Yes, we provide ongoing restaurant consulting support to help maintain standards and refine operational systems as your business grows. Some partners work with us through their first year, while others continue for longer to support leadership development and performance optimization. We adapt to your needs and goals.
Will you help me hire and/or train my team?
Absolutely – From first hire to first service, we help you build your leadership team through recruiting, hiring, and hands-on training. We develop structured training procedures and SOPs that support consistency and long-term growth.
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